Shipping

We ship with PostNL.

Items that are ordered on working days before 16:00 o’clock will be sent out the same day. Shipping time within the Netherlands will be approximately 2 – 4 days. During sale periods, public holidays and other promotions it may happen that orders will be sent out the following day. Shipment costs depend on the type and number of articles that have been ordered.

We send orders via PostNL and offer the opportunity to choose between regular or registered delivery. When you choose registered delivery, your order will be insured until the moment it is handed over to you. You will have to sign for your package at the time of delivery. If you select another person to receive your order (for example you send someone a present) the other person’s signature will be proof of delivery.

International deliveries will also be handled by PostNL on a postage paid basis excluding duties. This means that we only take care of the payment of the delivery and not of any duties, taxes and other import charges due and the costs to complete customs formalities. Customers outside the EU do not pay VAT on the items they purchase.

There are several ways to send your order. We offer free shipping and returns within the Netherlands.

Are you shipping abroad? Please fill out your country and you will automatically find your shipping rate.

Yes, we ship worldwide! Shipping costs will be calculated automatically per country.
Shipment costs will not be charged for orders over EUR 150.00 *

*vary per country

All orders abroad are shipped with PostNL. For orders outside the Netherlands there is an additional shipment cost depending on the weight and the order value, which will be calculated automatically.

We try to wrap up your order in a very cute chptr-S box and ship it to you as soon as possible. So changing your shipping address is only possible if your order hasn’t been shipped already. You can change your shipping address the same day that you placed your order by sending an email before 15:00 o’clock to info@chptr-s.com. Mention your order number, name and the address you used the first time.

If you chose a delivery method that has a track & trace number, you can follow your order. If so, you will receive an email with the necessary data and a link to the website. Mailbox packages cannot be followed, therefore it is not possible to receive a status update on your order.

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