Return and exchange

We are sorry your order is not what you had in mind. Feel free to contact us with any questions about your order.
After receiving your order, you have 14 days to decide if you want to return it. If you want to return your order, please send an email to info@chptr-s.com. After this (within the 14 days) you can send your order back to chptr-S HQ.

*Please note: It is only possible to return your items if you haven’t worn them and if they are in their original state. Damaged items will be declined and returned to you. Bottoms cannot be returned. Think about it… Would you like to receive one of our bottoms which has already been worn? Besides we like to think of our bottoms that they are one-girl-kind of misters!

As personalized items are made special to your order. These misters can’t be returned, so make sure you choose your initials wisely!

Chptr-S
Hugo van der Goeslaan 49
5643 TX Eindhoven
The Netherlands

After returning your order, you will receive a confirmation email. This takes approximately 10 days. Your refund will be sent as soon as possible, within 14 days, once we have received your order or when you can prove that you have sent the order back to us. When you send a part of an order back to us, you will only get that part refunded to your account. Send the articles that you wish to return or exchange back to us in one package. This makes the returning process quicker.

* If unnecessary damage was caused to the product, chptr-S will charge for the damage.

We are sorry your order is not what you had in mind. Feel free to contact us with any questions about your order.
After receiving your order, you have 14 days to decide if you want to return it. If you want to return your order, please send an email to info@chptr-s.com. After this (within the 14 days) you can send your order back to chptr-S HQ.

*Please note: It is only possible to return your items if you haven’t worn them and if they are in their original state. Damaged items will be declined and returned to you.  Bottoms cannot be returned. Think about it… Would you like to receive one of our bottoms which has already been worn? Besides we like to think of our bottoms that they are one-girl-kind of misters!

Chptr-S
Hugo van der Goeslaan 49
5643 TX Eindhoven
The Netherlands

After your parcel has been received by chptr-S, you will receive a confirmation email. This can take up to 10 days. Your refund will be sent as soon as possible, within 14 days, once we have received your order or when you can prove that you have sent your order back to us. When you send a part of an order back to us, you will only get that part refunded to your bank account.

chptr-S does not pay for any shipment costs. In case you want to return your top(s) you can ship it with a carrier of your choosing after sending us an email regarding your return at info@chptr-s.com.

After your returned order has been received by chptr-S, you will receive a confirmation email. When you send your full order back to chptr-S headquarters, you will receive the total amount, including shipment cost back on your account. If only a part of your order is returned, only that part of the total cost will be refunded to your account.

The refund period starts at moment you send your returned order back to chptr-S headquarters. If the returned order has not been received within 14 days, the return policy expires.

Articles that you have ordered from the chptr-S official webshop may only be returned to chptr-S headquarters. However, if you have bought a chptr-S article at one of our retailers you have to return it to the same store, not to the chptr-S official web shop. Please keep in mind that our retailers have their own return policies.

We are very sorry something went wrong! Please send an email to info@chptr-s.com or contact us at +31 40 249 49 94.
We will find a suitable solution within 2 working days.

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